FAQ

Frequently Asked Questions


What are the set times?

We do not know the set times sometimes until a day or two before the show.  Once we do know them, we will post on our Social media.  However, we do know what time the doors open, as it says on your ticket.
***As a general rule, the opening band will begin 1 hour after door time and headliner will go on after them.  All shows end at 11pm or earlier.


Where should I look for upcoming shows?

We list all of our shows on our Website and Facebook page.


Where can I purchase tickets?

Fans may purchase tickets online through Ticketmaster and by calling Ticketmaster at 1-855-985-5000.  As well, most shows are available to purchase at Rotate This (801 Queen St W.) and Soundscapes (572 College St.).  They have a LIMITED availability of General Admission Standing tickets and accept cash only.


Do you have a box office?

Yes! Our box office is open on event nights only beginning 1.5 hours prior to the advertised door time. The service charges at our box office are the exact same as buying through Ticketmaster.


Do you hold back tickets for Walk-Up/Box Office Sales?

We do not.  All available tickets are available through Ticketmaster; we do not hold any tickets back for walk-up sales.


What is your refund policy?

Refunds or exchanges are not permitted for any tickets purchased unless the headliner cancels. If a support act cancels, there are no refunds. Please do not purchase a ticket unless you are sure that you want to see the headliner no matter who the support act is.


Where do I pick up my Will Call tickets?

The Will Call window is located just east of the main entrance to the venue.  Will Call tickets are available for pick-up on the night of the show 1.5 hours prior to advertised door time.  Please be prepared to provide government-issued photo identification and the credit card that was used to purchase the tickets.


Can I give my tickets to someone else?

If you have hard tickets or print-at-home tickets, you can do what you want with them.


Are shows at The Danforth Music Hall General Admission standing, or are there Reserved Seats?

Both! The Danforth Music Hall accommodates fully seated shows as well as shows that have general admission standing on the main floor. This information is found under the Event Info tab on the Ticketmaster event page. The Mezzanine and Balcony sections are always seated.


If I buy a General Admission Standing ticket, can I go upstairs and sit?

No, you must remain in the section to which you buy a ticket for.


I bought a General Admission Standing ticket, and the ticket has a Row Number and Seat Number. Why?

This is for Ticketmaster auditing purposes, please disregard these numbers as a General Admission ticket is for standing on our large open floor – you are free to move around in this space.


I bought a General Admission Standing ticket by accident but it’s not what I wanted.  Can I exchange it?

No, you cannot. When you bought it on Ticketmaster, there were 3 steps to which you clicked and agreed to a purchase a General Admission Standing Ticket.  There are no refunds or exchanges.


If I buy a Mezzanine Seat or Balcony Seat ticket, can I go downstairs into the General Admission Standing area?

No, you must remain in the section to which you buy a ticket for.


Is The Danforth Music Hall accessible for people with disabilities? How can I purchase tickets for disabled patrons?

Yes. The Venue is accessible to customers with disabilities. The main entrance is at Street Level with no stairs.  If you wish to come to a General Admission show, please purchase your tickets through Ticketmaster. When you arrive at the venue, the Manager will escort you and your guest to a safe and secure area towards the front of the stage.  If you are coming to a Seated show, please contact the Venue directly by phone at 416-778-8163 or through email at info@thedanforth.com.


If a show is 19 and over, can I bring my child who is under the age of 19?

Each event at The Danforth Music Hall is either All Ages or 19+ Legal Age. These details can be found on our website and Ticketmaster. If the event is listed as 19+, then no one under the age of 19 is allowed entry.  Everyone over 19 must have Valid (not expired) Government Issued ID.  All Ages shows allow entry to anyone with a valid ticket.


Is there someplace nearby that I can grab a bite to eat?

Of course! There are a plethora of restaurants nearby.  Our favourites are Globe Bistro and 7Numbers.


What Subway station are you near?

Broadview Station – along the Bloor/Danforth (Line 2) is less than a 5 minute walk.


Do you have Parking?

There is public parking on Danforth Ave. and surrounding streets. Please follow city by-laws regarding restrictions.  There is also a Green P parking lot behind Shoppers Drug Mart.  It fills up quickly on event nights.


I’m from out of town. Is there a nearby hotel where I can stay?

There are several close by. You can find them online.


Once inside, can I leave the venue and come back?

Yes, we allow ins and outs – but please make sure to get the proper stamp from our Security Guards before exiting!  No drinks are allowed to leave the building.


Can I bring my own food and/or drinks inside the venue?

No, we do not allow any outside food or drinks at all; water included.  If you have leftovers from a restaurant, you will be asked to leave it at coat check.


Do you sell food?

Yes!  We sell fresh Hot Dogs, Popcorn and Candy.


Is the entire venue licensed?

Yes!  The entire venue is licensed by the AGCO.


If the show is All Ages, do you serve alcohol?

Yes, we distribute unique wristbands to people 19 and over who will be drinking alcohol.


Am I allowed to film or photograph my favourite band?

Photo/video policy is determined by the artist and is usually not determined until day-of-show. Typically, non-professional cameras (point and shoot) are permitted. Professional audio or video recording is only permitted with prior approval through the Promoter.  Do not call the venue to ask for permission.


Will the band be selling merchandise?

99/100 times yes, but we don’t know until they load it off their bus.  If available, it will be set up in our lobby.


Is there a coat check?

Yes, coats and bags can be checked in the main floor coat check area.  Cost is $3.50 per item.  Please arrive early as coat check often fills up and cannot hold everyone’s jacket.  Please expect a wait to retrieve your jacket when the show is over as it takes time to give out 600+ jackets.


Do you accept Credit and/or Debit Cards?

No, the venue only accepts cash.  However, tickets can be purchased at the Box Office using cash, debit or credit.


I forgot to bring cash! Does The Venue have an ATM?

Yes! We have 2 machines available for use in the lobby.


Do you accept US Cash?

Yes!  We accept it at par.


Can I smoke in the venue?

No, it is illegal to smoke anything inside the venue.  If you violate this, you will be immediately escorted out of the building and not allowed back in.  You will not get a ticket refund either.  DO NOT smoke inside the venue.


What can/can’t I bring into the Venue?

We don’t allow illegal drugs, drug paraphernalia, spray paint, laser pointers, weapons of any kind (management reserves the right to define), vapor pens and smokeless cigarettes. Please use good judgment!


Can I rent The Danforth Music Hall?

Yes!  Please call 416-778-8163 or email The Danforth Music Hall for details.


I want to open for the Headliner, can I send you my Demo?

We have nothing to do with the selection of the opener/warm-up bands.  This is done through the Agent, Manager and Promoter.  Please do no contact us regarding this.


For any other inquiries, please email us!