QUESTIONS REGARDING TICKETS
WHERE CAN I PURCHASE TICKETS?
Tickets can be purchased online at ticketmaster.ca
DOES THE DANFORTH HAVE A BOX OFFICE?
Yes, we do – located at the window to the east of the main entrance. Debit and major credit cards accepted. The box office operates only on show days, and opens 1.5 hours prior to the advertised door time. During this time, you are able to purchase tickets to any upcoming show, if available. Note that if a show is sold out, we do not hold additional tickets for walk-up sales at the box office. Also note that the price you pay at the box office is the same that you would pay online, including all fees.
WHAT IS YOUR REFUND POLICY IF I AM NO LONGER ABLE TO ATTEND A SHOW?
All sales are final, and refunds or exchanges are not permitted, including if the support act(s) cancel. Refunds will only be issued if a show is cancelled entirely.
WHERE DO I PICK UP MY WILL CALL TICKETS?
Will Call tickets can be picked up at the Box Office, located at the window to the east of the main entrance. These tickets are available for pick up only on the night of the show, no earlier than 1.5 hours prior to the advertised door time. Be prepared to provide government-issued photo ID and the credit card used to purchase the tickets. The name on the ID must match the name on the order.
ARE TICKET TRANSFERS PERMITTED?
Yes, you are welcome to transfer your tickets if you’d like. No additional step is required for hard tickets or print-at-home e-tickets. For Will Call tickets, you will need to get in touch with Ticketmaster to change the name on the order, as ID matching the name on file must be shown by whoever is picking up the tickets.
HOW DO MY MOBILE / PRINT-AT-HOME TICKETS WORK?
Mobile tickets are accessible via the Ticketmaster app on your phone. Print-at-home tickets are emailed to you ahead of the show and can be printed in advance or scanned from your phone. Note that we do not have public wifi, so it is recommended that you download your tickets in advance so that you have them ready upon arrival. And be sure to turn up your phone’s brightness to the highest setting for easier scanning.
I PURCHASED A TICKET FROM SOMEONE – CAN YOU CHECK IF IT’S LEGITIMATE?
Unfortunately we cannot check the legitimacy of a ticket purchased from a third party until it is scanned at the door for entry. We are not responsible for tickets purchased outside of Ticketmaster. Entry will be denied and refunds will not be issued to anyone that presents an invalid or duplicate ticket at the door.
QUESTIONS REGARDING THE SHOW
WHAT ARE THE SET TIMES FOR A SPECIFIC SHOW?
WILL I BE ABLE TO WATCH THE SHOW FROM THE FLOOR IF I HAVE A MEZZANINE TICKET, OR VICE VERSA?
Unfortunately not. You must remain in the section for which you purchased your ticket. Note that the mezzanine and balcony have reserved seats, with your section and seat number displayed on the ticket. Depending on the event, the main floor can be either general admission standing (indicated as GA on your ticket) or reserved seating (indicated by a section and seat number on your ticket).
CAN I APPLY FOR MEDIA ACCREDITATION FOR A SPECIFIC SHOW?
Photo and video policies vary by artist, and media passes must be applied for in advance, directly through the promoter of the show (please do not contact the venue to request media accreditation). If you arrive with a professional camera (any DSLR or camera with removal lens) without prior media approval, you will be required to leave your camera at Coat Check, at your expense.
CAN YOU CONSIDER MY BAND FOR AN OPENING SLOT ON A SHOW?
We are not responsible for the booking of acts on a show. All artists are booked directly through the tour or the promoter. Please do not contact the venue regarding band submissions.
THE SHOW IS LISTED AS A 19+ EVENT, BUT CAN I BRING MY TEENAGE SON/DAUGHTER IF I STAY WITH THEM THE ENTIRE TIME?
Unfortunately not. If an event is listed as 19+, no one under the age of 19 is permitted in the venue, under any circumstances. For entry to 19+ shows, you will be required to show valid (not expired) government-issued photo ID.
QUESTIONS REGARDING COMING TO THE VENUE
IS PARKING/VALET AVAILABLE?
We do not have valet parking, but there is paid public parking available on Danforth Avenue and the surrounding streets, as well as a Green P lot behind Shoppers Drug Mart (across the street from our venue). Please be sure to follow city by-laws regarding restrictions.
CAN I BRING A PHOTO OR VIDEO CAMERA?
Professional cameras (DSLR or anything with a removable lens) are not permitted in our venue, unless you have been accredited with a media pass by the promoter. If you arrive with a professional camera without prior media approval, you will be required to leave your camera at Coat Check, at your expense. Point and shoot and cellphone cameras are generally permitted, unless specified otherwise by the artist.
WHAT ITEMS ARE NOT PERMITTED INSIDE THE DANFORTH MUSIC HALL?
CAN I BRING MY BAG?
For everyone’s safety, security and enjoyment, we ask you to only bring small clutches, belt bags, fanny-packs or bags that are clear (i.e. see-through) to allow us to safely and efficiently properly screen and welcome fans into the event. All event attendees and items will be subject to search when entering the venue.
QUESTIONS REGARDING THE VENUE
IS THE DANFORTH ACCESSIBLE TO PEOPLE WITH DISABILITIES?
Yes, it is. The main entrance is at street level with no stairs, and the bathrooms are located on the main floor. If you would like to attend a general admission show, please purchase your tickets through ticketmaster.ca, and upon arrival at the show a manager will be happy to escort you and your guest to a safe and secure area towards the front of the stage. If you would like to attend a seated show, please contact the venue by phone (416-778-8163) or email (email@example.com) prior to purchasing your tickets.
DO YOU HAVE UNISEX BATHROOMS, ACCESSIBLE BATHROOMS, ETC.
We have two sets of multi-stall unisex bathrooms, both of which are wheelchair accessible. Unisex single-stall bathrooms (also wheelchair accessible) are available to use during the show at our restaurant next door, Sidebar.
DO YOU SELL FOOD? AM I ABLE TO BRING MY OWN FOOD INSIDE?
We sell fresh popcorn and candy. Outside food and drink (including water) is not permitted. If you have restaurant leftovers, you are welcome to leave them at Coat Check, at your expense.
DO YOU SERVE ALCOHOL AT ALL AGES SHOWS?
The entire venue is licensed, and alcohol can be served at all ages shows to those of legal drinking age. You will be required to show valid (not expired) government-issued photo ID if you would like to purchase/consume alcohol at an all ages show.
AM I ALLOWED TO BRING CANNABIS INSIDE THE VENUE?
Any form of cannabis, including edibles, cannot be consumed, smoked or ingested inside the venue in accordance with provincial legislation. Use inside the venue will result in immediate ejection without compensation. You may possess an amount of cannabis reasonable for personal use, and any such use may only occur if there is a designated area outside of the venue, you are 19+ years of age, and you consume responsibly.
DO YOU HAVE A COAT CHECK?
Yes, we do, subject to capacity. Coat Check is located in the main lobby, and costs $4.50 per item. Credit, debit, and mobile forms of payment are accepted.
ONCE INSIDE, CAN I LEAVE THE VENUE AND COME BACK?
Unless otherwise stated, ins & outs are permitted, with a stamp from security before exiting. Drinks are not allowed to be taken outside.
WHAT METHODS OF PAYMENT DO YOU ACCEPT? DO YOU HAVE AN ATM?
Major credit cards, debit cards, and mobile forms of payment are all accepted, at the box office and inside the venue.
ARE YOU HIRING?
If we are, we will post in this space, or on our social channels.
CAN I RENT THE DANFORTH MUSIC HALL?
Yes! Please contact us by phone (416-778-8163) or email (firstname.lastname@example.org) for details.
WHAT IS THE DANFORTH MUSIC HALL’S CODE OF CONDUCT?
At Danforth Music Hall, great events are the heart of what we do. An important part of any great event is ensuring a safe, respectful and inclusive environment for our guests, artists and staff to experience.
We are committed to creating a safe, comfortable, and enjoyable experience for everyone. We ask that your conduct contribute to everyone’s enjoyment of the event, be legally appropriate, and not be offensive or abusive to others. This also includes respecting our neighbours and local businesses while lining up early.
For your safety and comfort, unacceptable conduct is subject to ejection and includes, but is not limited to, the following:
- Use of foul, threatening, offensive or abusive language or gestures.
- Discrimination, bullying or hate that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, national origin, ethnicity, sexual orientation, gender, age, ability, physical appearance or other.
- Harassment, including unwelcome or hostile behaviour, physical contact or sexual attention.
- Fighting or any other type of violence.
- Wearing or using clothing, signs, and banners which are offensive in nature.
- Intoxication or impairment due to alcohol/cannabis or consumption of illegal substances.
- Throwing objects or interfering with the progress of the event.
- Being in possession of alcohol not purchased inside the venue.
- Being a minor in possession of alcohol or providing a minor with alcohol.
- Being in possession of weapons, illegal substances or any other prohibited items.
- Smoking (including e-cigarettes, personal vapourizers, and cannabis) inside the venue.
- Unpermitted access and breaching perimeters to the Danforth Music Hall VIP areas or other restricted areas.
- Any other conduct that may be deemed by Danforth Music Hall to be inappropriate or which may adversely affect the safety of persons or property, or disruption of the event.
ARRIVING EARLY TO THE VENUE?
When arriving early for an event, please always ensure to respect our local businesses and neighbours by keeping volume to a respectful level, cleaning up after yourself, and keeping the sidewalk clear for people to walk by and access local businesses.
Live Nation Canada will not tolerate any unsafe, offensive behaviour that violates our Fan Code of Conduct. Failure to abide by this Code may result in ejection, suspension from entering any or all of our venues.
Each of us has a responsibility to report any act that goes against the values that we stand for. So, if you see something, say something. Report any safety concerns to our management team right away.
For any other inquiries, please email us!